Help, FAQ, Shipping, Postage, Help..

Help Page..... being updated...

Here it is.!!!!! The help has arrived!

Email me at  tess-array@hotmail.com with any queries you may have about products or my store, or shipping. Karen Baker.

Order turnaround: I try to pack orders as soon as I see them, and get them to the Post Office the same day or next day depending on the hour they come into the system. Because I am in a rural setting, I wonder about the difference- if any with paying extra for Express Post. Express Post works in metro areas, but if you are in a rural area as well, I wonder if it actually gets to you quicker. This is your decision to make and monitor.

Get your orders in early in the week for the best chance of them getting to you anywhere within Australia within a few days. For all orders from Friday-Sunday, they will only get picked up from my PO Sunday night no matter when I lodge them. So the benefit ordering early in the week, is they are picked up each night Sun-Thursday. If you are in no rush all the better, but rest assured it is my intention to get your materials to you ASAP.

I pack the orders to ensure you get your materials in one piece. Please email me if there is ever an issue with your order, and attach a photo so I can see. I'll get back to you asap.

If you are new to mosaics, please join some of the amazing online Facebook groups and read their files for all information you will ever need to learn this craft. It is always best to learn something first rather than going into those groups asking basic questions over and over again. On the left hand side of the main page of the group should be files or documents, and there is a wealth of information there for you. Groups are a wonderful resource. Groups also take considerable amounts of time to manage, so try not to overload them with the same questions over and over again that are already covered in the files. Read the files that are available on all of them, devour all the information. THEN... if you have something you can't quite understand, upload a photo of the issue and ask for assistance. People are happy to help. I also see a lot of information that is given out in the comments, maybe by newer creatives,   as not entirely accurate. You will find accurate information in the files of the groups. Start there. Search mosaic groups and see what groups may be in your area, so information is pertinent to you- product names, stores where you can buy things...

Blog: Use the Blog tab on my store to see what I am writing about- it may be a product I am stocking, or something I want to share, or design tips, construction tips, whatever takes my fancy that is mosaic related. Please email me if you want further information, or have a topic you would like blogged.

Issued by Australia Post 26/04/2020:

Express Post guarantee temporarily suspended
Express Post is still available and will continue to be prioritised as the fastest option for customers but may not always meet the next business day delivery standard.

Shipping- I process and pack all the orders for my store. I have a shipping app which calculates the shipping you pay, and it adds the charge to your order as you check out. When I get your order together I can sometimes pack it in a way that gets it into a smaller one of the satchels I use for shipping. If this happens, when I go to purchase your shipping from Australia Post, I will refund you any additional money you may have been charged for shipping. I noticed just yesterday someone had ordered only a few sheets of tiles and been charged for a bag that was bigger than necessary. Sure enough when I packed the order I purchased the shipping  of a smaller satchel, sent an email to the customer and refunded what had been over charged. This is the way I do things.

I do not offer discounted shipping or sales to get your orders, because I'm just a small store... Every so often if I get a whole pile of orders together, the shipper may offer me a volume discount. That means each satchel I purchase I get at a discounted rate. I pass this discount back to you. It doesn't happen that often, but when it does you will benefit.

Q: What are the current shipping rates??????

A: current shipping rates as at

Domestic rates within Australia

Small satchel 0kg–0.5kg $8.95
Small satchel Express 0kg–0.5kg $11.95
Medium satchel 0kg–5kg $12.20
Large satchel 0kg–5kg $15.35
Medium satchel Express 0kg -  5kg

$15.70

Large satchel Express 3kg–5kg $19.35
XLarge satchel 3kg–5kg $18.50
XLarge satchel Express 3kg–5kg $25.50
10kg Box 5kg–10kg $31.50
2x 10kg boxes up to 20kg 10.01kg–20kg $55.00

this needs to be updated.. Fri 17/04/2020 not sure if prices are current will amend asap. They are almost correct..

Please let me know if you have any questions you want added to this page..


 

Any other help you need- email tess-array@hotmail.com and I will respond as soon as I am able. There is always the opportunity to message me on Facebook personally, or on the Tess-Array Facebook page.

Kind regards Karen Baker